Privacy Policy

Last updated: 9 September 2026

Echo World (“Echo World”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit echoworld.co, contact us, purchase products or tickets, attend our events, or otherwise interact with Echo World.

For the purposes of UK data protection law, Echo World is the data controller for the personal information described in this policy.

If you have any questions about this policy or how we use your personal information, you can contact us at:

Email: contact@echoworld.co
Website: echoworld.co

1. Information we collect

The information we collect depends on how you interact with Echo World.

Information you provide to us

We may collect information including:

  • your name;

  • email address;

  • telephone number, where provided;

  • billing and delivery address;

  • details relating to an order or ticket purchase;

  • information you provide through our contact forms;

  • information relating to event attendance or participation;

  • whether you are attending an event as an artist or performer;

  • artist names, social media profiles, music links or other creative information you choose to provide;

  • correspondence you send to us by email, social media or other channels;

  • marketing preferences; and

  • any other information you voluntarily provide to us.

Purchases and payments

When you purchase a product or event ticket through our website, we collect the information necessary to process and fulfil your order.

Payment transactions are processed through third-party payment providers. Echo World does not ordinarily receive or store your complete payment card details.

Payment providers may process your personal information in accordance with their own privacy policies.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • your IP address;

  • browser type;

  • device type;

  • operating system;

  • pages viewed;

  • referring website or source;

  • approximate location derived from your IP address;

  • dates and times of visits;

  • interactions with pages and links; and

  • information relating to website performance and usage.

We use this information to operate, secure and understand how people use our website.

2. How we use your information

We may use your personal information to:

  • provide and operate our website;

  • process purchases and ticket orders;

  • deliver products;

  • manage event registrations;

  • communicate important information about events you have booked;

  • respond to enquiries;

  • manage artist and performer participation;

  • provide customer support;

  • maintain records of transactions;

  • prevent fraud, misuse or security incidents;

  • improve our website, events and services;

  • understand how visitors use our website;

  • comply with legal, accounting and tax obligations;

  • establish, exercise or defend legal claims; and

  • send marketing communications where we are legally permitted to do so.

We will not sell your personal information to third parties.

3. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on the following bases:

Contract

We process information where this is necessary to provide something you have requested from us.

For example, when you:

  • purchase a ticket;

  • purchase a product;

  • register to participate in an event; or

  • enter into another agreement with Echo World.

Legitimate interests

We may process information where it is necessary for our legitimate interests and those interests are not overridden by your rights.

These interests may include:

  • running and improving Echo World;

  • managing our events and creative community;

  • responding to enquiries;

  • maintaining the security of our website;

  • understanding how our website and events are used;

  • promoting Echo World and our activities; and

  • protecting our legal and commercial interests.

Consent

Where required, we rely on your consent.

This may include:

  • sending certain marketing communications;

  • using non-essential cookies or tracking technologies; and

  • other situations where we specifically ask for your permission.

You can withdraw your consent at any time.

Legal obligation

We may process personal information where we are required to do so by law, including for accounting, tax, regulatory or legal purposes.

4. Marketing communications

We may send you information about Echo World, Beat Social™, new events, releases, projects or other relevant activities if:

  • you have specifically asked to receive these communications;

  • you have given us consent; or

  • we are otherwise legally permitted to contact you.

Purchasing a ticket or contacting us does not automatically mean that you have agreed to receive general marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting:

contact@echoworld.co

We may retain a limited record of your opt-out request so that we can make sure we respect your preference in the future.

5. Cookies and analytics

Our website is hosted by Squarespace.

Squarespace uses cookies and similar technologies to provide and secure the website, enable features such as shopping carts and checkout, and provide website analytics.

Necessary cookies

Some cookies are required for the website to function correctly.

These may be used for purposes such as:

  • website security;

  • shopping cart functionality;

  • checkout;

  • remembering certain website settings; and

  • providing core website functionality.

These cookies do not generally require consent where they are strictly necessary to provide the service you have requested.

Analytics and Performance Cookies

We may use analytics and performance cookies to understand how visitors interact with the website, including information about:

  • website traffic;

  • pages viewed;

  • visits and sessions;

  • traffic sources;

  • interactions with the website; and

  • website performance.

Where consent is required, these cookies will only be used after you have made your choice through our cookie controls.

You can change or withdraw your cookie preferences through the cookie settings available on our website.

You may also control cookies through your browser settings, although disabling necessary cookies may affect how some parts of the website work.

6. Contact forms and enquiries

When you submit information through a form on our website, we use that information to respond to your enquiry and manage our relationship with you.

Form submissions may be processed and stored using Squarespace and other services we use to manage communications.

Please avoid including sensitive personal information in a contact form unless it is genuinely necessary.

7. Orders, tickets and events

When you buy something from Echo World, we may use your information to:

  • process your payment;

  • confirm your order;

  • deliver physical products;

  • issue or manage event tickets;

  • contact you about changes to an event;

  • manage entry to an event;

  • process refunds where appropriate;

  • provide customer support; and

  • maintain accounting and transaction records.

Where you identify yourself as an artist or performer, we may also use information you provide to organise performance opportunities, open aux slots or other participation in Echo World events.

8. Photography and video at Echo World events

Echo World events, including Beat Social™, may be photographed or filmed.

Images, video and audio from our events may be used for purposes including:

  • documenting Echo World events;

  • promoting future events;

  • Echo World social media;

  • our website;

  • editorial content;

  • promotional materials; and

  • maintaining an archive of Echo World projects and events.

Where appropriate, we rely on our legitimate interests in documenting and promoting our events while taking into account the privacy rights of attendees.

We aim to make event photography and filming reasonably clear to attendees.

If you have concerns about appearing in photography or video, please speak to a member of the Echo World team at the event or contact contact@echoworld.co.

We will consider reasonable requests relating to identifiable images or footage.

9. Who we share information with

We only share personal information where necessary and appropriate.

This may include:

  • Squarespace, which hosts and powers our website and online store;

  • payment processing providers;

  • email, communication and cloud-storage providers;

  • event venues and event partners where information is required to operate an event;

  • delivery and postal providers where we need to fulfil an order;

  • professional advisers such as accountants or legal advisers;

  • technology and security providers; and

  • law enforcement, courts, regulators or public authorities where disclosure is legally required.

These organisations may act as data processors on our behalf or, in some circumstances, as independent data controllers.

We do not sell personal information to third parties.

10. International Transfers

Some of the services we use may process or store information outside the United Kingdom.

For example, Squarespace and some other technology providers may process information in the United States or other countries.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is permitted under applicable data protection law.

Depending on the provider and destination, this may include recognised adequacy arrangements, approved contractual safeguards or other lawful international transfer mechanisms.

11. How long we keep information

We do not keep personal information for longer than we reasonably need it.

The period will depend on why the information was collected.

As a general guide:

  • Order and transaction information: generally retained for up to six years where necessary for accounting, tax or legal purposes.

  • General enquiries: normally retained for up to two years after the enquiry is resolved, unless an ongoing relationship makes longer retention appropriate.

  • Event registration information: retained for as long as reasonably necessary to administer the event and deal with any subsequent queries, legal or accounting requirements.

  • Marketing information: retained until you unsubscribe, withdraw your consent or we determine that the information is no longer required.

  • Website analytics: retained according to the settings and retention periods of the analytics services we use.

We may retain information for longer where necessary to establish, exercise or defend legal claims or where required by law.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably possible.

12. How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

However, no internet-based service can guarantee absolute security.

13. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information;

  • ask us to restrict how your information is used;

  • object to certain uses of your information;

  • receive certain information in a portable format;

  • withdraw consent where processing is based on consent; and

  • object at any time to your information being used for direct marketing.

These rights are not absolute and certain exemptions may apply.

To exercise any of these rights, contact:

contact@echoworld.co

We may need to verify your identity before completing a request.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first at:

contact@echoworld.co

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Information about making a complaint is available through the ICO website at ico.org.uk.

15. Third-party websites and services

Our website may link to third-party websites and services, including social media platforms, music platforms, ticketing services and other external websites.

We are not responsible for how those third parties process your personal information.

We recommend reviewing their privacy policies before providing information to them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.

The latest version will be published on this page and the “Last updated” date at the top will be changed accordingly.

17. Contact us

For questions about this Privacy Policy, your personal information or your privacy rights, please contact:

Echo World
Email: contact@echoworld.co

Website: echoworld.co